Bad support service… Are unable to arrive at loan manager. Become refinance process. Turned in most of the files, overlooked 5 closings. Nevertheless waiting! Losing profits. Difficult customer service. Crappy deal! Exactly how did they started to 4.5 mil into the conversion? Ask your States Attorneys Work environment.

They continue moving me to the financing processors

Dreadful customer support. I’ve been speaing frankly about a great refinance because no nearer to closure than I became inside the June. Customer service are bull crap. They just import us to each person, and i am bounced to particularly a baseball. Extremely disturb and angry and you will have always been moving my personal financial asap. Dont strongly recommend Brand new Rez anyway.

My mortgage was that have Ditech also it is actually marketed to New Rez

Avoid using NEWREZ….most significant mistake We have generated. Been looking to refi. Because Could possibly get it’s now October nonetheless prepared. We have sent an identical files from inside the several times. Are unable to started to someone of the mobile. My personal financing is acknowledged 8 weeks ago still prepared. The firm try a joke wade someplace else.

The brand new Rez ‘s the terrible mortgage company!! New Rez entitled and open to refi my mortgage at the an effective all the way down interest. The borrowed funds Manager Ryan informed me it could be effortless no hassle. The guy also said it’s not necessary for another appraisal because mortgage was just 12 months dated and then we just weren’t delivering any extra money out! HA… 5 days later he could be asking for docs it have. The borrowed funds Chip don’t see the docs I publish on their secure website. The fresh new undoubtedly bad bank I’ve actually ever caused! Save yourself the brand new frustration and get several other bank!!

NewRez/Shellpoint acquired our very own home loan off Ditech. Basic payment so you’re able to NewRez was at , and that we establish through the NewRez web site getting automated repayments on the firstly monthly. Every went well up to . It never got new fee that was said to be drawn from your checking account! I did not notice up until we got a trip towards regarding particular strange count stating they certainly were NewRez, don’t communicate with him or her while we did not acknowledge the quantity. Examined all of our account online through the website and you can reduced and you can view the newest October commission hadn’t already been immediately acquired! Got on mobile which have NewRez Reno savings and installment loan support service instantaneously locate away the thing that was taking place and you may try informed it had been certain version of glitch. Actually, costs being mobile getting commission well because ! There was many money in the fresh family savings for this! We talked that have a couple of some other people for the , towards 2nd people bringing the commission over the telephone with the fresh statement regarding their that there is zero late costs, no percentage also it might possibly be ACH. These days it is as well as on its page its showing me that it is a keen unapplied percentage! What the deuce, this is the Oct step one commission and really should had been used therefore Instantly on . So we log on to the device again together now and ask what’s going on? Was advised that she would instantaneously consult it be placed on the fresh Oct payment and you may you’re not later We contacted all of our financial after talking to NewRez into the and you will the bank told you no sample within percentage is asked by the NewRez/Shellpoint, it (the financial institution) are not finishing people fee and now we has a lot of currency to cover cuatro years of money! I have below 1 year kept on this very first home loan and are generally seriously offered visiting the state lawyer general’s work environment, the better company agency, choosing an attorney and you may using so it from now. Our on line membership with NewRez suggests the second commission to get auto-paid down is set for Late 1, however if we attempt to look at the booked automatic money, they confides in us we can not because membership is delinquent. This is so that wrong to your many membership! We have Never been later during the 29 ages with your mortgage percentage and in addition we provides the best credit rating more than 850! Are they today going to shag our credit score? Stay away from Them!